Nationload Ltd Privacy Policy

Version: 1.0

Last Updated: 8/7/2026

1. Introduction

Nationload Ltd ("Nationload", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains:

  • what personal information we collect;

  • how we use it;

  • who we may share it with;

  • how long we retain it;

  • your rights under UK data protection law; and

  • how to contact us regarding your personal information.

This policy applies whenever you:

  • visit our website;

  • request a quotation;

  • book a courier service;

  • contact us by telephone or email;

  • complete a website enquiry form; or

  • otherwise interact with Nationload Ltd.

2. Who We Are

Nationload Ltd is a same-day courier company providing dedicated transport services throughout England and Wales.

Email: hello@nationload.co.uk

Registered Office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA

Company No. 17313129

3. Data Protection

Nationload Ltd processes personal information in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR), where applicable

4. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Collection address

  • Delivery address

  • Consignment details

  • Declared value of goods

  • Delivery instructions

  • Billing information

  • Any other information you choose to provide

Information collected automatically

When you visit our website we may collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages visited

  • Time spent on pages

  • Date and time of visit

  • Website usage statistics

  • Cookie information

5. How We Use Your Information

We use your information for legitimate business purposes including:

  • responding to enquiries;

  • providing quotations;

  • arranging collections and deliveries;

  • communicating throughout the delivery process;

  • providing customer support;

  • managing customer relationships;

  • processing invoices;

  • improving our website;

  • improving our services;

  • analysing website performance;

  • preventing fraud;

  • complying with legal obligations; and

  • protecting our legal rights.

We only collect information that is reasonably necessary for these purposes.

6. Lawful Basis for Processing

Under UK GDPR we rely on one or more of the following lawful bases:

Contract

Processing necessary to provide quotations and carry out courier services.

Legitimate Interests

Processing necessary for:

  • operating our business;

  • improving services;

  • responding to enquiries;

  • maintaining security;

  • preventing fraud.

We ensure our legitimate interests do not override your rights.

Legal Obligations

Where processing is required by law.

Consent

Where consent is required, for example certain marketing communications or non-essential cookies.

7. Sharing Your Information

Nationload Ltd does not sell personal information.

We may share information where reasonably necessary with:

  • website hosting providers;

  • IT service providers;

  • Google Analytics;

  • Google Ads;

  • professional advisers;

  • accountants;

  • insurers;

  • regulatory authorities;

  • law enforcement where legally required.

Where required to fulfil a booking, we may also share relevant information with carefully selected approved subcontractors and third-party courier partners.

This information is limited to what is reasonably necessary to complete the requested service.

Regardless of who performs the delivery, your contractual relationship remains with Nationload Ltd.

8. International Transfers

Some technology providers used by Nationload Ltd may process data outside the United Kingdom.

Where this occurs we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK GDPR.

9. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

  • pages viewed;

  • time spent on pages;

  • browser information;

  • approximate location;

  • device information.

This information helps us improve our website and services.

10. Google Ads

Nationload Ltd may use Google Ads and related technologies to:

  • measure advertising performance;

  • understand website conversions;

  • improve advertising campaigns.

Advertising cookies will only be used where consent has been provided where required by law.

11. Cookies

Our website uses cookies to:

  • enable essential website functions;

  • remember preferences;

  • measure website performance;

  • improve user experience;

  • analyse visitor behaviour.

Further information is available within our Cookie Policy.

12. Data Security

Nationload Ltd takes reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration;

  • disclosure.

While no internet transmission can be guaranteed completely secure, we take reasonable steps to safeguard the information we hold.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide our services;

  • comply with legal obligations;

  • resolve disputes;

  • enforce our agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

14. Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of personal information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information where applicable;

  • withdraw consent where processing relies upon consent.

Requests should be sent to:hello@nationload.co.uk

15. Complaints

If you are unhappy with how we process your personal information, please contact us first so we have the opportunity to resolve your concerns.

If you remain dissatisfied, you may lodge a complaint with the UK Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk

16. Changes to This Policy

Nationload Ltd may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the most recent revision date.

17. Contact Us

If you have any questions regarding this Privacy Policy or how Nationload Ltd processes personal information, please contact:

Nationload Ltd

Email:hello@nationload.co.uk

Registered Office: 66 Paul Street, London, England, United Kingdom, EC2A 4NA